FREQUENTLY ASKED QUESTIONS

QUESTIONS AND ANSWERS 

Send us a booking request indicating the rental start date and the return of the vehicle.
After receiving your booking summary, you must pay an advance (50% minimum) by bank transfer or directly on site.
We accept payments by credit card/local, transfers and cash. 

In order to recover the vehicle, the driver must present to the agency:

- One piece of identification
- Original driver’s licence

Any additional driver must present himself to the agency with an identity document (identity card or passport) and the original of his valid driver’s licence. 

First of all, you must contact us as soon as possible in order to help you in your efforts. If not, fill in your statement and take as much information as possible. (photos of the vehicle, insurance photo on the B driver’s windshield etc.)

If the vehicle is damaged, you are responsible for paying the deductible between 25,000 XPF and 50,000 XPF depending on the condition of the vehicle.

Our vehicles are insured all risks and unlimited mileage throughout the island as well as Moorea.

Yes, provided you have not yet paid a deposit to block your vehicle. When you make a deposit the reservation is firm and it will not be possible to change the dates either.

No, cancelling a reservation is free of charge.

Yes, as long as she has a driver’s licence and has been declared as an additional driver with the rental company on site. This option is free.
We draw your attention to the fact that in the event of an accident with an undeclared driver behind the wheel, all your insurance will be invalid. 

Delivery is prohibited on the island.
However, we offer pick-up and drop-off packages at the airport and/or the ferry terminal at your convenience. 

Yes. We offer day recovery formulas (6:30 to 6:00 pm) and/or day deposit formulas for 1,500 XPF per formula as well as night recovery formulas (6:00 to 6:30 am) and/or night deposit formulas for 2,000 XPF per formula.
A member of our team will be waiting for you to accompany you to our agency in order to sign your rental contract and take charge of the vehicle.
Example : I want a pickup at 10:00 am at the airport and a drop off at 3:00 pm at the airport = 1,500 XPF x 2 + 3,000 XPF

The car includes all risks insurance and its number of kilometers is unlimited.

All drivers must hold a valid driving licence regardless of the duration. In fact, we agree to give young drivers confidence in renting a car.

The car can be used in Moorea exclusively on roads authorized for vehicle traffic.
Our cars are likely to be equipped with on-board geolocation systems to locate them in real time, in certain cases of activation or deactivation of locking and start/stop systems (electronic systems) or shock detection. 


At a time when the world is entering a period of uncertainty and the national authorities are taking extraordinary measures to contain the Covid-19 pandemic, measures that disrupt the daily life of our society, we consider that we contribute to an essential service: the safe mobility of people, but also of goods such as food or medicines.

In addition to the enhanced car’s cleaning measures we have already put in place and with the systematic use of disinfectant agents, we are currently deploying the «zero contact» .

> key’s car directly on the contact.
> Payment through our window
> Lease contract on the seat after signature and validation of the condition. Put it on the bin at your disposal.

We have strengthened our standard car’s cleaning procedure between rentals, including the careful use of disinfectant agents.
Indeed, throughout this period, we will do everything in our power to pursue this mission of "barrier gestures" with security and flexibility.

Claims for refund, in accordance with the measures taken by the government are offered in the form of a credit note that can’t be used at the next booking at TAHITI RENT.
The term of validity of the credit note is 18 months.

Rent safely with TAHITI RENT.
Stay united [against coronavirus] 

 2020 - By CREA PASSION